Customer support
Hire an AI agent for customer support
Support agents that resolve tickets end to end, around the clock, in every language your customers write in — and know exactly when to hand over to a person.
What the agent does
- Resolve tier-one tickets across email, chat and messaging
- Process refunds, returns and account changes within set limits
- Triage, tag and route complex cases to the right human team
- Draft knowledge-base articles from recurring questions
Where the profit is
- Lower cost per resolution
- Faster first response
- Higher retention from 24/7 coverage
What we look for
- A measurable resolution rate on real or replayed tickets
- Clean escalation behaviour and tone control
- Safe handling of customer data